CONDITIONS OF SERVICE

This Notice outlines your responsibilities as the "Patient", which are the conditions under which Somatic Balance Massage Therapy Inc. (hereinafter "Clinic") agrees to render services to you. By entering the premises operated by Somatic Balance Massage Therapy (hereinafter "Clinic"), you as the "Patient" acknowledge and consent to the following conditions of service:

1. To ensure the safety of the Clinic's patients and staff, the Patient shall comply with the directives of the Clinic at all times.
2. AT LEAST 72 HOURS PRIOR to the Patient's appointment, the Patient shall inform the Clinic regarding any questions or concerns that the Patient has about this Notice, whether in whole or in part.
3. If the Patient is not feeling well, the Patient shall contact the Clinic at (604) 513-8161 as soon as possible prior to a scheduled appointment to reschedule the appointment.
4. It is the Patient's responsibility to inform the Clinic that Patient is feeling unwell and/or exhibiting symptoms of illness.
5. If Patient arrives at the Clinic with symptoms of illness, the Clinic will cancel the Patient's appointment and charge the missed appointment fee of $195.00.
6. The Patient shall pay a cancellation fee of $195.00 if either the Patient misses a scheduled appointment or the Patient fails to cancel the appointment two (2) business days or more PRIOR to that appointment.
7. An appointment shall be considered missed if the Patient is not present at the Clinic and prepared for treatment at the scheduled start time of the appointment OR within the first fifteen (15) minutes after the scheduled start time.
8. If the Patient arrives late to the scheduled appointment, the full rate for the scheduled treatment will be owed by the Patient, and the Clinic shall not be obligated to render treatment beyond the scheduled appointment end time.
9. The Patient is encouraged to address all matters of a personal nature (i.e. use washroom facilities) PRIOR to visiting the Clinic.
10. The Patient shall be available by telephone at the scheduled appointment time.
11. If the Patient requires any special accomodation(s), the Patient shall put the Clinic on notice of each such need at least 72 hours prior to the Patient's appointment
12. Masking is optional. For the convenience of a Patient who wishes to mask, a new N95 mask will be supplied, free of charge, by the Clinic.
13. The Patient shall sanitize Patient's hands at the following times:
    1. Upon entry to the office complex at the Clinic's location
    2. After use of Clinic's washroom
    3. As directed by the Clinic's employee(s)
14. The Patient shall avoid touching surfaces within the Clinic unnecessarily
15. At the beginning of the Patient's 1st appointment at the Clinic and prior to admission to the Clinic, Patient shall present a government-issued photo ID of the Patient to Clinic staff for identity verification purposes.
16. At the beginning of the Patient's 1st appointment at the Clinic and PRIOR to treatment, the Patient shall fully complete the Clinic's Intake Form unless the Clinic expressly consents to other submission arrangements.
17. At the beginning of every appointment at the Clinic and PRIOR to treatment, the Patient shall fully execute the Clinic's Assumption of Risk & Consent to Treatment Associated With Communicable Diseases Including But Not Limited to COVID-19.
18. At the beginning of the Patient's 1st appointment at the Clinic and prior to treatment, the Patient shall fully complete and execute the Clinic's General Massage Therapy Consent.
19. At the time of service, the Patient shall pay the rate of $195.00 per hour for the Clinic's time in addressing administrative matters and/or rendering treatment. This hourly rate is inclusive of GST.
20. The Patient shall make payment by one of the following methods: e-Transfer, debit (Interac), Visa, Mastercard, or cash.
21. Cellular service interruptions occur from time to time in Fort Langley and at the Clinic
22. A Wi-Fi network is not available for the Clinic's Patients.
23. If the Patient intends to make payment by e-Transfer for a treatment session, the Patient is encouraged to send the treatment fee to hody.lye@somaticbalance.com PRIOR to Patient's arrival in Fort Langley due to the likelihood of service interruptions to the Patient's cellular service network at that time of service.
24. If Patient's e-Transfer is not received by the Clinic by the end of the treatment session, Patient shall immediately pay for the services rendered by an alternative payment method.
25. For payments made by Visa or Mastercard, the Patient shall pay an additional charge totaling 2.4% of the Clinic's $195.00 hourly rate as and for a credit surcharge. This credit surcharge is not greater than our cost of acceptance.

At the Clinic's sole discretion, the Clinic may withhold and/or terminate its massage therapy services at any time if you fail to satisfy any of these conditions. The failure or delay by the Clinic to enforce, in part or in whole, any abovementioned condition of service shall not operate as a waiver or estoppel of the Clinic's right to enforce such condition and/or other conditions at a later time.

Somatic Balance Massage Therapy

604-513-8161